FAQs
🛍️ Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, wallets and secure online payments via Shopify Payments.
Q: Can I change or cancel my order?
A: Orders can be updated within 24 hours of placement. Contact us at cs@springsoul.in as soon as possible.
Q: Do you offer Cash on Delivery (COD)?
A: COD availability depends on your location and product — it will show at checkout if available.
📦 Shipping & Delivery
Q: How long will delivery take?
A: Standard delivery typically takes 4–10 business days. International delivery times vary.
Q: Do you ship internationally?
A: Yes! You can shop from most countries. Select your country at the top of the site.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking link via email/SMS.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer returns/exchanges within 7 days of delivery if the product is unused and tags are intact against store credits only.
Q: How do I initiate a return?
A: Contact us at cs@springsoul.in with your order number and reason for return.
Q: Are return shipping charges refundable?
A: Return shipping charges depend on your region and reason for return.
🎁 Gift Cards & Offers
Q: How do Spring Soul gift cards work?
A: Gift cards can be purchased online and redeemed at checkout.
Q: Can gift cards be combined with other discounts?
A: Yes — unless otherwise stated during promotions.
❤️ Product Info
Q: How are your products made?
A: We follow a zero-waste approach, creating apparel and accessories that use remnants and conserve resources.
Q: Do products come with care instructions?
A: Yes — each item includes detailed care instructions for best longevity.
📞 Customer Support
Q: How can I contact customer support?
A: Email us at cs@springsoul.in or call +91-7835000139.
Q: What are your support hours?
A: Typically 9 AM–6 PM IST, Monday–Saturday.